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Sign up, enter your company details, invite colleagues and add your first property – step by step.
Read article →Report a problem: errors, questions and wishes straight from ImotDesk
Report with one click – the page is sent along automatically, and you can always see how far the work has progressed.
How to report something
- Click the bug icon at the top right – ideally on the page where the problem occurs. The page address is filled in automatically.
- Choose whether it is an error, a question or a suggestion.
- Briefly describe what you did, what happened and what you expected. A screenshot helps a lot.
- Create sends the report.
What happens next?
Under Support → Report a problem you see all your reports with their status:
- New – the report has arrived
- In progress – we are working on it
- Done – the problem is solved or the question answered
- Rejected – with a short reason
You get a notification (bell at the top right) for every change and every reply. You can reply in the report – if the problem is not solved after all, this reopens the report automatically.
Company administrators see the reports of all colleagues in their company.
